Shipping Information
All of our orders are dispatched from our warehouse in Melbourne.
We ship all orders within two to three business days of receiving payment. However we aim to ship orders out as soon as possible.
We understand the urgency to get your air fresheners as soon as possible, please understand there may be times where there are delays from Australia Post or Sendle which is out of our control.
Shipping Rates:
| Destinations | Shipping Method | Shipping Time | Order Value | Shipping Cost |
| Australia | Standard - No Tracking | 5-8 business days | $14.99 or under | $1.99 |
| Australia | Standard - No Tracking | 5-8 business days | $15 or over | Free |
| Australia | Insured - Tracking | 4-6 business days |
$15 or over
|
$2 |
| Australia | Insured - Tracking | 4-6 business days | $14.99 or under | $3.99 |
| New Zealand | Standard Tracked | 6-27 business days | $0 or over | $20 |
| USA | Standard Tracked | 6-27 business days |
$0 or over |
$30 |
Has my order shipped?
Our air fresheners are generally shipped out 2-3 days after you make your purchase, however we aim for to dispatch as soon as possible .
Will I receive shipping confirmation?
Yes, you will receive shipping confirmation via email.
Will I receive a tracking number?
Tracking numbers are available for tracked orders only. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Two Scents is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Two Scents is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.