Refund and Return Policy
We do not provide refunds or replacements for change of mind purchases, however, you are entitled to a refund, exchange or store credit if there is a fault with the item within 14 days of the purchase date. Returns for online orders must take place within 28 days from the original shipment date in order to receive a credit.
For returns processed beyond 28 days from shipment date, a store credit will be issued if an exchange is not requested. Returns received more than one year after date of shipment will not be accepted and will be returned to sender. All products being returned or exchanged must be returned in original condition and with a copy of your invoice. Exchanges are subject to availability.
We are not responsible for faults and imperfections that has arisen due to defects from the original manufacturer. If you receive a faulty product, please contact our customer service team firstname.lastname@example.org with your order number and the details of the defect, within 5 days of receiving your product.
For all returns, Two Scents will not be responsible for covering any shipping or handling costs and all charges must be paid by the customer. We strongly recommend using registered post as we are not liable for any items that become lost or damaged during transit.
Once our team receives the return, we will inspect the item and if deemed appropriate, provide you with a replacement, refund or store credit via your original method of payment. We will notify you via email within 5 days of receiving the products.
All orders which have standard or express shipping selected, are posted via Australia Post. As a result, we are not liable for any incorrectly entered address, mail theft, damage or loss.
All delivery addresses are exported and printed electronically. While we try to ensure all addresses include street numbers and names, this is sometimes not noticed. If you have entered your details incorrectly, please get in contact with us as soon possible. We are unable to take responsibility for orders which have been shipped with the incorrect address attached.